If you wish to contact us regarding this Policy or any privacy-related matters, please contact us via email at: [email protected]
Please also note that this Policy does not apply to Information collected: (i) through Linked Websites and third party Services (including any third party websites) that you may access through the Site; or (ii) by other companies and organizations who advertise their Services on the Site or through our Services.
Changes to this Policy:
We may from time to time revise, alter or add certain instructions, policies and terms to this Policy, without prior notice to you. These revisions and alterations shall form part of this Policy.
Your continued use of the Site and Services after any such change, signifies your confirmation to such changes, revisions and alterations.
The Information we collect and how we collect it
To serve you in a better way, we may collect, store and use the information provided by you at various touch points while using the Site and Services:
“Information” includes Personal Information, Non-Personal information, Shared Information, and Sensitive Personal Information: The personal information shared by you at any time while using the Site or Services will be stored by us for such a period as may be necessary to serve the purposes mentioned in this Policy, after which it will be permanently deleted.
“Personal Information” is any information or combination of information that relates to you, and can be used to identify you. Personal Information may include, but will not be limited to the following:
Your name and contact information, date of birth, how you prefer to be addressed in communications, preferred modes of communication, medical information, your job title and business address, spouse name, details of guests who have stayed with you, your questions and comments when you contact us, etc.
“Non-Personal Information” is any information that relates to you but from which it is not practicable to directly or indirectly identify you, such as anonymous user usage data, referring/exit pages and URL’s, platform types, asset views, clickstream data and includes Personal Information in aggregated, anonymised or pseudoanonymised form.
“Shared Information” is information about you or relating to you that is voluntarily shared by you on the Site, including but not limited to your dates of arrival and departure from our Retreat, your preferences when you stay or dine at TBH, your transaction history, if any, offers you may have availed of from third party marketers in response to communication from TBH, etc.
“Sensitive Personal Information” is information relating to your credit card details, including the three-digit code that appears on the back of your credit card, physical or mental health conditions that may be voluntarily provided by you at the time of using the Services.
How We Use Your Information:
We do not sell or rent your contact information to any third parties. The information collected by us may be used:
- For sending you information about any improvements, enhancements and updates in our existing Services and any new Services and products launched by us.
- To serve you better and meet your specific needs whilst you are with us.
- To provide you with the Services you request from TBH, to help you make bookings for our Services, to provide you with information about conferences and events at TBH, to keep you updated about offers sourced from third parties, based on your stated preferences or usage of Services while staying at TBH.
- To respond to your preferences, including language and location customisation, personalised help and instructions, or other responses to your and other customers’ usage of our Services.
- To manage, operate and allow your participation in or regulate any contest, promotion or survey from time to time.
- To help us maintain and improve the Services and develop new Services
Protection of your information
We take a variety of security measures to protect your Information including administrative, technical and physical measures to safeguard your personal information against loss, theft, misuse, as well as unauthorized access, disclosure, alteration or destruction. When you pay for a Service with us, use the Site or communicate with us, we offer the use of a secure server. However, unfortunately no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure. Our systems and the communications networks through which You access our Services may be subject to security breaches and failures which are due to circumstances beyond our reasonable control. You can help us by also taking personal precautions to protect your information when you are on the Internet.
Third party disclosure
Your information will be protected and kept confidential by us. In the provision of our Services to you, we may use the Services of third parties, including but not limited to conducting, hosting or operating the business and the Site, for payment clearances, conducting surveys, etc. as per the requirements of TBH from time to time. We may disclose the information provided by you to these Third Parties for the limited purposes as mentioned herein above. You consent to the third party use, sharing and transfer of Your Information, as described in this Policy. We will not transfer Your information to any third party or affiliate unless such third party ensures an adequate level of protection of Your information.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
This Policy is applicable only to Information collected by us, it does not apply to any Services offered by or information collected or used by any third party. You agree that we shall not be held liable for any third party use of any information provided by you to them through the Site.
Nonetheless we seek to protect the integrity of the Site and welcome any feedback about these Linked Sites (including specific links that do not work).
You are advised that you can use the Site and transact thereon only if you are above 18 years of age. In the event that you are below the age of 18years, your parent’s or guardian’s consent to this Policy will be assumed on your use of the Site and Services. We do not knowingly collect information from individuals below the age of 18 years. As a parent or guardian, please do not allow your children to submit information to us, without your permission.
Subject to applicable laws and regulations, you shall have the right to request to:
- Make any modification, alteration or deletion of Information provided by you which we hold.
- Not to use your Information for any further communication, or to transfer or sell to any third party.
If your account has been deactivated by us at your request, furthermore we shall not be liable for the information shared by you with any third party or for deleting your account from their website or link or to their Services, as it will depend upon the terms and conditions of the third party website.
You can further choose to prevent sharing of your information by unsubscribing from our Services and e-mailing us your request at: [email protected]
Cookies, Web Beacons and Log Files
What is a cookie and web beacon?
A cookie is a small file containing a string of characters that is placed on your computer, mobile phone or other device when you access a website or other web content. Web beacons also called web bugs are electronic image files or other technologies that may be embedded within websites or emails that may be used to record certain actions of visitors, keep count of visitors, record when and if an email or website is viewed, or access certain cookies.
What is a log file?
We and our third party tracking-utility partners may use log files to gather certain information automatically and store it on our servers. When you use the Site our servers automatically record certain information that your web browser sends whenever you visit any website. This information may include but is not limited to internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, browser language, number of clicks, domain names, landing pages viewed and the order of the pages, time spent on each page and clickstream data.
We and our third party tracking-utility partners may from time to time gather certain Information via cookies and web beacons and store it as Log Data.
Remembering you: For example, cookies and web beacons can help us to identify you as a registered user of our Site or keep the preferences or information that you have previously provided;
Authentication – These cookies notify us when you access the Site and our services, so as to enable us to provide suitable services and experiences to you.
Security – We use such cookies to ensure the security of your Information and the Site, and to prevent fraudulent, criminal or other suspect activities.
Functionality – We use such cookies to perform and improve the functions of the Site.
Please note that we use our cookies, log files and web beacons for those purposes, listed above, but may make certain aggregated Non-Personal Information obtained through these cookies and web beacons available to advertisers and other partners to analyze how you and others use our services and to serve advertising.
Specific types of cookies
We further describe how we use specific types of cookies below. Some or all of these cookies may be stored in your browser.
Your browser may enable you to block or manage cookies or web beacons. However, please remember that if you block cookies, we may not be able to provide you with the optimal experience through our services and some of our services may not function properly.
If you have any concerns about this Policy you may contact us via email on [email protected]
Version: 2, Dated: 15 December 2015